Shipping questions?

• Herban Infusions can ship to all 50 United States. Shipping charges will always apply and are based weight of your shipment and zip code of the intended recipient, several tiers are offered upon checkout. As a small company we try to keep costs down but are limited by the major shipping carriers, thank you for understanding! 

• YES we do have local pickup! We are located in Redmond WA. Please email us at hello@herbaninfusions.com or text us at 509-761-9050 to discuss right after you place your order, we will see the notifications simultaneously. We don't have a store front but we will let you know where you can find us!                                                    **You can also find us at a local market or festival by checking our frequently updated social media pages. If you'd like to pick up a recently placed order, we can accommodate that unless your order has already shipped. Reach out ASAP!

• Did you receive damaged shipment with broken bottles or the wrong order? You MUST take photographic evidence in order to receive a replacement. If the package is discarded prior to speaking with us, replacements will not be honored, we understand it is probably wet and stinky, please be cautious opening a package with broken glass. Please contact us immediately at hello@herbaninfusions.com or by calling 509-761-9050, please leave a detailed message with return phone number.

**No refunds will be issued without express authorization by the company's representative!**